Official Site of The State of New Jersey
"What does it mean if my claim is pending, or not payable at this time?"
Many claimants see these messages and aren't sure what, if anything, they need to do about them.
"What if I see a message to contact the call center or speak to an agent?"
This could refer to a few different situations, and you may not need to speak to an agent at all.
"My claim shows $0 in the WBR amount."
If your claim status is "Filed," with a zero ($0) amount in the Weekly Benefit Rate (WBR), we are still reviewing your claim.
"How can I reset my PIN or password?"
We can help if you're having trouble with your online account password and/or PIN to certify for weekly benefits.
School Districts: Need to report employees not returning this fall?
Use our spreadsheet to streamline the process.
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Returning to Work Amid COVID-19
Read our FAQ on unemployment, worker health & safety protections, and caregiving.
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Are you a PUA-eligible claimant who got an email to start certifying for benefits?
We have important instructions for you.
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Information about expanded Unemployment benefits and paid leave rights.
Read our coronavirus emergency FAQ before you apply.
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Information for self-employed individuals
Learn how to apply for Pandemic Unemployment Assistance (PUA).
START HERE >I just lost my job. Now what?
Learn about New Jersey Unemployment Insurance and see if you're eligible for benefits.
How do I complete an application?
Get step-by-step instructions for our application process and find out what happens after you file.
I want to certify for and claim benefits.
You must confirm each week that you are still eligible for benefits in order to get paid.
I need to update my information.
You can change your address, phone number, and other information from the online dashboard.
You can have your benefits deposited directly to your bank account, or loaded onto a prepaid Bank of America debit card.
We offer opportunities for unemployed workers to obtain job training or education while collecting benefits.
Knowing what to expect in the mail can help you better manage your Unemployment Insurance claim.
