"What does it mean if my claim is pending, or not payable at this time?"
Many claimants see these messages and aren't sure what, if anything, they need to do about them.
"What if I see a message to contact the call center or speak to an agent?"
This could refer to a few different situations, and you may not need to speak to an agent at all.
"My claim shows $0 in the WBR amount."
If your claim status is "Filed," with a zero ($0) amount in the Weekly Benefit Rate (WBR), we are still reviewing your claim.
"How can I reset my PIN or password?"
We can help if you're having trouble with your online account password and/or PIN to certify for weekly benefits.
I just lost my job. Now what?
Learn about New Jersey Unemployment Insurance and see if you're eligible for benefits.
How do I complete an application?
Get step-by-step instructions for our application process and find out what happens after you file.
I want to certify for and claim benefits.
You must confirm each week that you are still eligible for benefits in order to get paid.
I need to update my information.
You can change your address, phone number, and other information from the online dashboard.